Enhanced contractor support from Bassetts

Relocation of commercial team within company's head office increases customer service.

Bassetts has completed a series of internal changes aimed at further enhancing the company's already high levels of service.  The changes are focused on Portadown head office where an extension to main offices has been followed by internal changes to consolidate the strength of Bassetts' commercial and sales teams. 

Alan Wright, Managing Director, Bassetts, explained, "We are continually looking at ways to improve our service and this is the latest in a series of initiatives that we plan to introduce over the next 12 months that are aimed at doing just that"

"By ensuring that all the relevant commercial and estimating personnel - along with staff who offer complementary services - are located in the same offices, we are able to deliver a more efficient service for our customers"

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The team in Portadown works tirelessly behind the scenes to ensure that the cogs of customer service turn smoothly.  Providing services such as estimating,project design and technical support, they work closely with the company's key clients, which include the leading M&E contractors in the province. 

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As well as relocating these services into one office, Bassetts has also expanded the company's commercial team, with Richard Holmes joining Nigel Smyth in the commercial sanitary ware team.  Peter Black, one of the company's two Regional Sales Managers, is part of the new centralised team based in Portadown.  "Our challenge has always been to coordinate the various leads that come through our branches across Northern Ireland," he said  "These changes will allow us to achieve this more effectively."  This is a view shared by Brian Agnew, Commercial Sales Manager.  "I work closely with mechanical contractors from across the province and this move has already helped streamline our internal systems to provide an even better service."

Martin Strutt, who was previously Branch manager in Bangor, is the newly appointed Bathroom Sales Manager.  "I am looking forward to this new challenge and working as part of our successful commercial team.  I will be able to provide a more tailored bathroom service for everyone, from architects and specifiers to developers and contractors."

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